Privacy Policy

Welcome to MS HOST, a developer-centric application hosting and deployment platform operated by Meera Solution. We are committed to safeguarding your privacy and ensuring transparency in how your digital personal data is handled.

This Privacy Policy is formulated in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act", India) and applicable data protection laws. Under the DPDP Act, Meera Solution operates as the Data Fiduciary, and you, as an individual using our services, are the Data Principal.

By registering, accessing MS HOST, or submitting information through our forms, you consent to the collection, storage, and processing of your personal data as described in this policy, our Terms of Service, and our Refund Policy.

In strict adherence to the DPDP Act, 2023, we collect and process digital personal data only on the basis of your free, specific, informed, unconditional, and unambiguous consent, accompanied by a clear notice.

When you create an account or contact us, you will encounter an explicit consent checkbox that references this policy and our Terms of Service. You have the statutory right to:

• Receive prior itemized notice regarding the specific categories of personal data collected and the precise purpose of processing.

• Give affirmative consent through a positive action (un-checked by default).

• Withdraw your consent at any time as easily as it was given, by contacting our Grievance Officer or deleting your account.

We collect only such digital personal data as is necessary for specified and lawful purposes:

Account & Identity Data: When you register, we collect your full name, email address, encrypted password, and optional referral code. For Google single sign-on (SSO), we receive your verified profile identifier and email from Google.

Contact & Support Inquiries: When you submit our Contact Us form or reach out to support, we collect your name, email address, inquiry subject, and message contents to respond to and resolve your request.

Deployment & Technical Configuration: Repository URLs, deployment branches, build scripts, environment variable keys (never values), runtime logs, and build diagnostics.

Usage & Telemetry Data: IP addresses, browser types, device telemetry, access timestamps, and session logs gathered automatically to maintain platform integrity, security, and performance.

We process personal data solely for the following specified purposes:

• Service Delivery & Management — Authenticating users, provisioning container instances, routing web traffic, and managing deployments.

• Security & Abuse Prevention — Detecting malicious code, unauthorized penetration attempts, DDoS attacks, or violations of our Acceptable Use policy.

• Critical Communications — Sending essential system alerts, OTP verification tokens, deployment status notifications, and billing receipts.

• Legal & Regulatory Compliance — Fulfilling statutory obligations under Indian laws, lawful directives, and law enforcement requests.

We do not sell, rent, lease, or monetize your personal data to third parties for advertising or marketing purposes.

As a Data Principal under the DPDP Act, 2023, you hold the following statutory rights with respect to your digital personal data:

• Right to Access Information: You may request a summary of personal data being processed, the processing activities undertaken, and identities of third-party Data Processors with whom data has been shared.

• Right to Correction & Completion: You have the right to request correction of inaccurate or misleading data, and completion of incomplete personal data.

• Right to Erasure (Right to be Forgotten): You may request the erasure of your personal data when it is no longer necessary for the purpose for which it was processed, subject to legal and regulatory retention requirements.

• Right of Grievance Redressal: You have the right to readily available grievance redressal mechanisms provided by us regarding any act or omission of the Data Fiduciary.

• Right to Nominate: You have the right to nominate any individual who shall, in the event of your death or incapacity, exercise your rights under the DPDP Act.

• Right to Withdraw Consent: You may withdraw your consent at any time by deleting your account or contacting our Grievance Officer.

We retain personal data only for as long as your account remains active or as necessary to fulfill the purposes for which it was collected, unless a longer retention period is mandated by law (such as tax, accounting, or cybersecurity regulations).

We implement rigorous technical and organizational security safeguards, including:

• End-to-end encryption in transit via TLS 1.3/HTTPS and encryption at rest for credentials and access tokens.

• Sandboxed container isolation separating user workloads.

• Strict role-based access control (RBAC) and periodic security audit protocols.

MS HOST uses strictly necessary session cookies and authentication tokens to maintain user login state, security validation, and CSRF protection.

We do not use invasive third-party tracking cookies or ad networks to profile you across other websites. You may disable cookies in your browser, though doing so will disable dashboard login capabilities.

In accordance with Section 10 of the Digital Personal Data Protection Act, 2023, Meera Solution has designated a Grievance Redressal Officer to address any questions, complaints, or rights requests regarding your personal data:

Entity: Meera Solution (MS HOST)
Designation: Data Protection & Grievance Officer
Email: host@meerasolution.com
Jurisdiction: India

Our Grievance Officer will acknowledge your concern within 48 hours and aims to resolve all legitimate data protection grievances within the statutory period of 30 days. If you remain unsatisfied, you may approach the Data Protection Board of India in accordance with the DPDP Act.

We may update this Privacy Policy from time to time to align with evolving statutory guidelines or platform updates. When material changes occur, we will update the "Effective Date" at the top of this page and notify registered users via email or platform announcements.

For questions regarding billing or subscriptions, please consult our Refund Policy and Terms of Service.