Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs all purchases, subscription upgrades, and payments made on MS HOST, a developer deployment and hosting platform owned and operated by Meera Solution.

By accessing MS HOST, creating an account, or purchasing any paid plan or service, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy, along with our Terms of Service and Privacy Policy.

At MS HOST, we are committed to complete transparency. To allow every user to thoroughly test our features and infrastructure before making any financial commitment, we offer an accessible Free Tier upon account creation.

Through the Free Tier, you can:

• Deploy, test, and run real applications (Next.js, React, Node.js, Docker, MinIO, etc.) directly on our cloud infrastructure.

• Evaluate build pipelines, auto-deployments, SSL certification, and custom domain routing.

• Inspect application logs, monitor runtime performance, and explore the control panel interface.

• Determine whether our service meets your technical and operational expectations without paying any fee or providing payment card details.

We strongly advise and expect all users to fully explore and test the Free Tier prior to upgrading to any paid subscription plan.

Because MS HOST provides unrestricted opportunities to evaluate all core platform capabilities free of charge prior to purchasing, all payments made for paid subscription plans, plan upgrades, and allocated compute resources are strictly non-refundable.

Once a paid plan is selected and payment is processed:

• No cash or payment source refunds will be issued under any circumstances.

• No partial or pro-rated refunds will be provided for unused days, unused bandwidth, or unused compute time remaining in your billing cycle.

• Lack of platform usage, personal dissatisfaction after upgrading, or abandoning your deployment does not qualify for an exemption or refund.

When you purchase or upgrade to a paid plan on MS HOST, high-availability server hardware, dedicated RAM, CPU cores, isolated container environments, and network bandwidth are committed and provisioned immediately for your account. These infrastructure costs are incurred in real-time from the moment of activation.

No Option to Delete or Cancel Paid Plans: Once an account or project has upgraded to an active paid plan, the paid plan cannot be deleted, closed, or cancelled prematurely by the user through the MS HOST control panel. Our platform does not feature any mechanism to delete or terminate an active paid subscription in exchange for a refund.

All payments made towards paid plans are final, binding, and completely non-refundable. Attempting to delete individual applications, repositories, or account data does not terminate the paid plan status, nor does it entitle any user to a cash refund or credit balance.

The only limited exception to our strict no-refund policy is in the event of a genuine technical billing failure:

• Duplicate Billing: If our payment gateway inadvertently processes multiple charges for the exact same order or subscription renewal due to a network glitch or gateway timeout.

• Verified Unauthorized Charge: If an unauthorized charge is reported and verified prior to resource provisioning.

To report a billing discrepancy, you must contact our billing desk at host@meerasolution.com within 7 calendar days of the transaction date. You must provide the transaction ID, registered email address, payment receipt, and bank reference.

Upon verification of duplicate charges, our billing team will issue a refund for the duplicate amount to your original payment method within 7 to 10 business days.

We encourage open communication and are always willing to assist with legitimate billing questions. If you notice any unexpected charge, you agree to contact us first at host@meerasolution.com before initiating a chargeback or payment dispute with your bank or credit card issuer.

Initiating an unauthorized or fraudulent chargeback without prior consultation constitutes a breach of our Terms of Service. In such events, MS HOST reserves the right to immediately suspend or permanently terminate your account, delete active deployments and containers, and restrict your access from future use of our platform.

Plan Upgrades: Users on the Free Tier or lower paid tiers may choose to upgrade to a higher-tier plan to access higher compute, memory, storage, or enterprise capabilities. Upgrades take effect immediately upon successful payment.

Strictly No Downgrades: Once an account or deployment has been upgraded to a paid plan, downgrading back to the Free Tier or to a lower-tier plan is strictly not permitted and not supported by the platform. Plan upgrades are final, permanent, and irreversible for the subscription lifecycle. Users are strongly reminded to evaluate their requirements on the Free Tier prior to initiating an upgrade.

Meera Solution reserves the right to amend or update this Refund & Cancellation Policy at any time. Any changes will be published directly on this page with an updated "Effective Date".

Your continued use of MS HOST following any revisions signifies your acknowledgement and acceptance of the updated policy terms.